Refund policy

Returns & Refunds

At Michi, we take care in making our furniture, lighting and objects. Many of our pieces are made to order, with materials, finishes and dimensions selected specifically for each customer.

We want you to be happy with what you've purchased, and if something isn't right, we'd like to hear about it.

Made-to-order and custom pieces

As many Michi products are manufactured specifically for each order, we don't offer returns, exchanges or refunds for change of mind on made-to-order or custom pieces.

This includes changes of preference relating to size, colour, materials, finishes or suitability once an order has been confirmed.

Please check your order details carefully before approving your purchase. We're always happy to discuss materials, dimensions and finishes before production begins.

This does not affect your rights under Australian Consumer Law.

Ready-made and stocked products

We don't generally offer refunds or exchanges for change of mind, including where a customer decides a product is no longer suitable after purchase.

If you have concerns about a purchase, please contact us. We're happy to discuss the circumstances and consider requests individually.

Changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible.

For made-to-order and custom pieces, changes or cancellations may not be possible once materials have been ordered or production has commenced.

Where a cancellation is agreed, any applicable charges or refund arrangements will be explained and confirmed with you.

Nothing in this section limits your rights under Australian Consumer Law.

Damaged or incorrect items

We carefully inspect and prepare our pieces before they leave the studio.

If your order arrives damaged, or you receive something different from what was agreed, please contact us as soon as practical at sales@michi.com.au.

Where possible, include your order number, a description of the issue and photographs of the product and packaging.

We'll review the circumstances and work with you to resolve the issue appropriately.

Faults and Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major failure, you may be entitled to reject it and choose a refund or replacement, subject to the applicable legal requirements. You may also be entitled to compensation for reasonably foreseeable loss or damage.

If a product has a minor failure, we may be entitled to repair it within a reasonable time. If the issue cannot be resolved within a reasonable time, further remedies may be available.

These rights apply to our products, including custom and made-to-order pieces.

We may need to inspect or assess a product to determine the appropriate remedy.

Natural materials and variations

We work with materials including timber, metal, stone, fabric and leather. Natural variations in grain, colour, texture and appearance are part of the character of these materials.

Some materials will also change with age, use and exposure to their environment.

These characteristics are not necessarily defects. However, any product must still meet the guarantees and descriptions required under Australian Consumer Law.

Returns and transport

Please contact us before arranging a return so we can discuss the most appropriate way to proceed.

Furniture and larger objects may require specialist transport or collection.

Where a return is required under Australian Consumer Law, return or collection arrangements and costs will be handled in accordance with those legal obligations.

For any discretionary return or exchange agreed outside your statutory rights, the relevant transport arrangements and costs will be confirmed beforehand.